Privacy Policy
Maa Packers and Movers Mancherial values the privacy of its customers and is committed to protecting the personal information you share with us. This policy explains how we collect, use, store and protect your data.
Information we collect
When you request a moving quote, book a service or contact us through our website, phone or WhatsApp, we may collect the following personal information:
- Full name and contact details including phone number and email address.
- Pickup address and destination address for your move.
- Moving date, type of goods and any special requirements you share.
- Payment details if you make an advance payment for a confirmed booking.
- Device and browser information when you visit our website, including IP address and pages viewed.
How we use your information
We use the information you provide for the following purposes:
- To prepare and send you a accurate moving estimate based on your requirements.
- To schedule and coordinate your packing, loading, transport and delivery.
- To communicate with you about your move, including confirmations, updates and delivery status.
- To send booking reminders, invoices and payment receipts.
- To respond to your questions, feedback or service requests.
- To improve our website, services and customer experience.
Information sharing and disclosure
We do not sell, rent or trade your personal information to third parties. We may share your information only in the following situations:
- With our packing and transport team members who need your details to complete the move.
- With payment service providers who process your transactions securely.
- When required by law, regulation or a valid legal request from a government authority.
- To protect the rights, safety or property of Maa Packers and Movers, our customers or the public.
Data security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures include secure server connections, encrypted data transmission for sensitive information and restricted access to customer records within our team.
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. We encourage you to keep your personal devices and accounts secure as well.
Data retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Moving-related records are typically retained for a minimum period as required under Indian tax and business regulations.
Your rights
You have the following rights regarding your personal information:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal and business retention requirements.
- Withdraw consent for marketing communications at any time by contacting us.
Cookies and website tracking
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and understand how visitors use our pages. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.
Third-party links
Our website may contain links to third-party platforms such as Google Maps, social media pages and review sites. These platforms have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party site you visit.
Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete that information promptly.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
- Phone: +91 8106421287
- Email: [email protected]
- Address: 23-225/160 Tilak Nagar, Mancherial, Telangana 504208